Q: I want to early check-in.
A: We are afraid to inform you that we are unable to grant early check-in before 3:00 p.m. If you
arrive at the hotel earlier than 3:00 p.m., we are pleased to keep your luggage at the Front
Reception free of charge. If guaranteed early check-in is necessary, depending on the availability,
the previous night must be booked. We will hold a room with an additional one-night charge. A one-
night charge will be required. Please contact us if this arrangement is needed.

Q: Do you have connecting rooms.
A: The hotel does not offer connecting rooms.

Q: Can I send my luggage or online order before check-in?
A: Please send your luggage to the following address after your reservation has been confirmed. Please
ensure your reservation name and the day of arrival are indicated clearly by writing on a delivery
slip. Your reservation name and Check-in dates are very important for our confirmation.
If we cannot find your reservation, we will send it back to the sender.

Hotel ADD: No. 23, Section 2, Hankou St, Wanhua District, Taipei, Taiwan 108002
TEL: +886 2 2311 6969

Please be advised that we are unable to accept COD (Cash on Delivery, Collect on Delivery). Please be reminded that we cannot keep cash, valuables, fragile goods, and goods that need temperature-control.

Q: Can you keep my luggage before or after check-out?
A: Yes, we will keep your luggage. Please ask at the Front Desk upon your arrival or departure.
If you have a short trip and will return to the hotel for accommodation, you can leave your luggage
at the service center. Please inform the front desk when checking in.

Q: Baby cot or extra bed service
A: The hotel does not provide baby cot service.
Extra bed service is available.
The maximum number of extra beds that can be added to a room is one. Please note that one extra bed may not be added, depending on the room type you have reserved.
If you need an extra bed for one child, an additional cost of NTD$1000 per night will be charged.
However, this request is based on the availability and cannot be guaranteed. Due to the limited
number of extra beds, we may not be able to arrange your request.

* Extra bed: NTD$1,000 (net per person / per day)

Q: Is there any laundry service or iron rental service?
A: The hotel does not provide laundry services or ironing facilities.

Q: Voltage usage issues
A: Taiwan’s electricity supply is 110v, and adapter plugs are available for rent at the counter
(Need deposit). All rooms are equipped with USB sockets.